Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed through offroadjuniors.com.au.

Offroad Juniors sells large electric ride-on cars, buggies and related products. Because many products are bulky and heavy, delivery methods, costs and timeframes may vary depending on the product and destination.

Order processing

Orders are generally processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or Victorian public holidays will be processed on the next business day.

Processing times may be longer during:

Sales and promotional periods
Christmas and public holiday periods
Product launches
Supplier or warehouse delays
Pre-order periods

Processing time is separate from the estimated delivery time.

Delivery locations

We deliver to eligible residential and commercial addresses throughout Australia.

Some regional, rural or remote locations may:

Require additional delivery time
Attract an additional freight charge
Require collection from the nearest freight depot
Be unavailable for direct delivery

We currently do not ship internationally unless agreed with us in writing before purchase.

Shipping costs

Shipping costs are calculated based on:

Product size and weight
Delivery postcode
Number of products ordered
Freight-provider charges
Delivery access requirements
Whether residential, commercial or depot delivery is selected

The applicable shipping cost will normally be displayed at checkout.

For oversized products or remote locations, the checkout price may be an estimate. We may contact you before dispatch if an additional freight charge applies.

We will not charge an additional amount without first notifying you and receiving your agreement. You may cancel the affected order for a full refund if you do not accept the additional charge.

Estimated delivery times

Estimated delivery times after dispatch are generally:

Melbourne metropolitan area: 1–5 business days
Other Victorian areas: 2–7 business days
Sydney, Adelaide and Canberra metropolitan areas: 3–8 business days
Brisbane and South-East Queensland: 4–10 business days
Perth, Tasmania, Northern Territory and remote areas: 7–15 business days

These timeframes are estimates only and may vary depending on stock location, destination, carrier capacity and external delays.

Any estimated delivery date shown on our website, at checkout or in an order confirmation is not guaranteed unless expressly confirmed by us in writing.

We will provide clear information about known delivery delays and work with the customer to provide an appropriate solution where an order cannot be supplied within the promised or a reasonable time.

Order tracking

Where tracking is available, tracking details will be emailed or sent by text message after the order has been dispatched.

Tracking information may take up to 24–48 hours to become active after collection by the carrier.

Some bulky freight providers may contact you directly to arrange delivery.

Bulky-item delivery

Ride-on cars and buggies are large and heavy products. They may be delivered:

In a large carton
On a pallet
By a specialised bulky-goods carrier
To a nearby freight depot for collection

Standard delivery is generally to a safe, accessible, ground-level location.

Unless otherwise agreed, standard delivery does not include:

Carrying products upstairs
Delivery inside a home
Unpacking
Assembly
Removal of packaging
Placement in a particular room
Delivery through narrow or restricted access areas

The customer is responsible for arranging suitable assistance to safely move heavy cartons after delivery.

Delivery access

Before ordering, please tell us about any access restrictions, including:

Stairs
Apartments or high-rise buildings
Narrow roads or driveways
Low-clearance areas
Building loading-dock requirements
Security gates
Construction sites
Difficult parking
Remote or unsealed roads

Additional delivery charges may apply where the customer has not disclosed access restrictions before dispatch.

The carrier may deliver the product to the nearest safe and accessible location if the delivery address cannot be safely accessed.

Residential deliveries

For residential deliveries, someone may need to be available to receive and sign for the order.

The carrier may contact the customer before delivery, but an exact delivery time may not always be available.

Please ensure your telephone number and delivery address are correct when placing the order.

Commercial-address delivery

A commercial delivery address should:

Be attended during normal business hours
Have safe access for a delivery vehicle
Have suitable unloading facilities where required
Not be a home-based business unless disclosed

A forklift or loading dock may be required for certain palletised products.

Depot collection

For some areas, depot collection may be the safest or most economical shipping option.

Where depot collection applies:

We will provide the depot details when available.
The customer must bring suitable identification.
The customer must collect within the carrier’s permitted timeframe.
Storage charges may apply if the product is not collected promptly.
The customer must arrange a suitable vehicle and safe loading method.

Authority to leave

Where available, you may request authority to leave the order without a signature.

By selecting authority to leave, you authorise the carrier to leave the order at a reasonably safe location at the delivery address.

Please choose a location that is:

Protected from weather
Not visible from the street
Accessible to the driver
Large enough for the product
Free from safety hazards

The carrier may refuse to leave the order if the location is considered unsafe or unsuitable.

Subject to Australian Consumer Law, Offroad Juniors is not responsible for theft, weather exposure or damage occurring after an order has been correctly delivered under an authority-to-leave request.

Incorrect addresses

Customers are responsible for providing a complete and accurate delivery address, postcode, email address and telephone number.

Please contact us immediately if you notice an error.

Once the order has been dispatched, address changes may not be possible. Additional redirection, return or redelivery charges may apply.

Offroad Juniors is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Missed deliveries and redelivery

Where delivery cannot be completed because:

No authorised person is available
The premises are inaccessible
The address is incorrect
Safe unloading is not possible
The customer refuses delivery without a valid reason

the carrier may return the product to a depot or warehouse.

The customer may be responsible for reasonable redelivery, storage and return freight charges, except where the failed delivery was caused by us or the carrier.

Delays

Delivery may be delayed because of circumstances including:

Severe weather
Road closures
Natural disasters
Carrier congestion
Public holidays
Industrial action
Warehouse disruptions
Supplier delays
Mechanical breakdowns
Government restrictions
Events outside our reasonable control

We will take reasonable steps to provide updates and arrange an appropriate solution.

Where an order cannot be delivered within the agreed timeframe, or within a reasonable timeframe where no date was agreed, the customer may be entitled to cancel and receive a refund under Australian Consumer Law.

Pre-orders and backorders

Products marked as pre-order or backorder are not available for immediate dispatch.

Estimated arrival dates are provided in good faith but may change because of manufacturing, customs, shipping or supplier delays.

We will notify you of a significant delay and provide available options, which may include:

Waiting for the product
Selecting an alternative product
Cancelling the affected item for a refund

Split shipments

Where an order contains multiple products, we may send the products separately.

You will not be charged additional shipping fees for a split shipment unless an additional service or delivery arrangement has been requested and agreed.

Inspecting your delivery

Please inspect the carton before accepting or opening the product.

Where there is visible damage:

Photograph all sides of the carton.
Note the damage on the delivery record where possible.
Photograph the shipping label.
Keep the packaging.
Carefully inspect the product and parts.
Contact us as soon as possible.

Do not assemble, charge or use a product that appears seriously damaged or unsafe.

Products damaged during delivery

Please report delivery damage within 48 hours where reasonably possible.

Include:

Your order number
Photographs of the packaging
Photographs or video of the damage
A description of the issue
Confirmation of any missing items

The 48-hour reporting request helps us investigate the matter with the carrier. It does not remove or limit your rights under Australian Consumer Law.

The seller remains responsible for resolving problems involving products that are missing or damaged during delivery arranged by the seller.

Missing products or parts

If your tracking shows that an order was delivered but you cannot locate it, please:

Check the delivery location and surrounding area.
Ask other occupants of the property.
Check with reception, building management or nearby neighbours.
Review any delivery photographs or carrier notifications.
Contact us promptly.

If a product, carton, component or accessory is missing, contact us with photographs showing everything received.

We will investigate the issue and arrange an appropriate remedy where required.

Incorrect products

If you receive a product different from the one ordered, do not assemble or use it.

The received product
The carton
The model label
The shipping label

Where we supplied the wrong product, we will arrange collection or return and provide an appropriate replacement or refund without charging the customer reasonable return freight.

Collection from our warehouse

Warehouse collection may be available for selected products by prior arrangement.

Do not attend the warehouse until we have confirmed that the order is ready.

The person collecting may be required to provide:

Order confirmation
Photo identification
Written authorisation from the purchaser

The customer is responsible for bringing a suitable vehicle and safely securing the product.

Risk and ownership

Ownership of the product passes to the customer after full payment has been received.

Risk generally passes when the product is delivered to the customer or a person authorised by the customer, subject to Australian Consumer Law.

Returns

Shipping costs and procedures for returns, exchanges, faulty products and change-of-mind requests are explained in our Return and Refund Policy.

Nothing in this Shipping Policy excludes, restricts or modifies rights available under Australian Consumer Law. Store policies cannot override applicable consumer guarantees.